Last Updated: August 2026
At Pillars of Light, we strive to provide high-quality digital products and resources that are clearly described and designed to provide genuine educational value.
Because our products may be delivered digitally and may be accessed immediately after purchase, all purchases of digital products are generally final and non-refundable, except where a refund is required by applicable law.
1. Digital Products
Digital products may include:
- eBooks
- PDF guides
- Workbooks and journals
- Templates
- Audio resources
- Courses
- Digital bundles
- Other downloadable or online educational resources
Once a digital product has been purchased and access or delivery has been provided, the purchase is generally considered final.
2. No Refunds for Change of Mind
We do not generally provide refunds because of:
- Change of mind.
- Accidental purchase.
- Failure to use the product.
- Lack of time to use the product.
- Personal preferences regarding the content or format.
- Failure to review the product description before purchase.
We encourage customers to carefully review the product description and any available previews before completing a purchase.
3. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
We will review the circumstances and may provide an appropriate resolution, such as a refund of the duplicate transaction, where reasonably applicable.
4. Technical Problems
If you experience a genuine technical problem that prevents you from accessing a purchased digital product, please contact us.
We will make reasonable efforts to resolve the issue and restore access to the purchased product.
A technical access problem does not automatically mean that a refund will be issued. Where possible, we will first attempt to provide access to the product or an equivalent solution.
5. Incorrect or Defective Digital Product
If a purchased digital product is materially different from its description or is technically defective in a way that prevents normal use, please contact us.
We will review the issue and, where appropriate, provide a replacement, corrected version, access to the proper product, or another appropriate remedy.
6. Products Purchased Through Third-Party Platforms
Some books and resources featured on Pillars of Light may be sold through third-party platforms such as Amazon.
Purchases made through a third-party platform are subject to that platform’s own terms, refund policies, and customer-service procedures.
For products purchased through Amazon, please refer to Amazon’s applicable policies and contact Amazon regarding transaction-specific refund requests.
7. How to Contact Us
If you experience an issue with a purchase, please contact us at:
Email: hello@thepillarsoflight.net
WhatsApp: +962 788556658
When contacting us about a purchase, please provide:
- Your name
- Email address used for the purchase
- Product name
- Order or transaction reference, if available
- A brief description of the issue
This helps us review your request efficiently.
8. Processing of Approved Refunds
If a refund is approved where applicable, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear may depend on the payment provider or financial institution.
9. Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our products, services, payment methods, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
11. Contact
Pillars of Light
Dhahiyat Al-Hussein, 11195
Amman, Jordan
Email: hello@thepillarsoflight.net
WhatsApp: +962 788556658